Terms of service

Last Updated: June 2026

Welcome to CloudCeram. By accessing or using our website, placing an order, or interacting with our services, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website.

1. Acceptance of Terms

By accessing this website, you confirm that you have read, understood, and agreed to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.

2. Eligibility to Use the Website

You must be at least 18 years old or have the consent of a parent or legal guardian to make purchases through this website.

By placing an order, you represent that the information you provide is accurate and complete.

3. Products and Availability

CloudCeram specializes in ceramic tableware and related products.

Product availability may change without prior notice. We reserve the right to discontinue products, modify product specifications, or limit quantities at any time.

4. Product Descriptions

We make reasonable efforts to display products accurately, including descriptions, dimensions, colors, and photographs.

Because of screen settings, lighting conditions, and the handmade nature of certain ceramic products, slight differences may occur.

5. Pricing

All prices displayed on the website are shown in U.S. dollars unless otherwise indicated.

We reserve the right to correct pricing errors, typographical mistakes, or technical inaccuracies without prior notice.

6. Order Acceptance

Submission of an order does not automatically constitute acceptance.

We reserve the right to cancel or refuse orders for reasons including:

  • Product unavailability.
  • Payment issues.
  • Suspected fraud.
  • Incorrect pricing.
  • Violation of these terms.

7. Payment Authorization

Customers agree to provide valid payment information.

Orders may be subject to payment verification and fraud prevention screening before shipment.

8. Shipping Services

Shipping and delivery services are governed by our Shipping Policy.

Estimated delivery dates are not guaranteed and may vary due to carrier operations or circumstances beyond our control.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers agree to review the applicable return conditions before requesting a refund or exchange.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Monitoring order status.
  • Accepting deliveries in a timely manner.
  • Inspecting products after delivery.
  • Contacting customer service regarding any issues.

11. Prohibited Activities

Users may not:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website operations.
  • Upload malicious software or harmful code.
  • Engage in fraudulent transactions.
  • Misrepresent identity or payment information.
  • Use automated tools to access or scrape website data.

12. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, and designs, is owned by CloudCeram or its licensors.

No content may be copied, reproduced, distributed, or used commercially without prior written permission.

13. User Submissions

Any reviews, comments, suggestions, or feedback submitted to CloudCeram may be used to improve products and services.

Users agree not to submit unlawful, misleading, abusive, or infringing content.

14. Account Security

If customer accounts are available, users are responsible for maintaining the confidentiality of their account credentials.

CloudCeram is not responsible for losses resulting from unauthorized account access caused by customer negligence.

15. Website Availability

We strive to maintain continuous website availability; however, we do not guarantee uninterrupted access.

Maintenance, technical issues, security updates, or external events may temporarily affect website availability.

16. Third-Party Services

Our website may utilize third-party providers for:

  • Payment processing.
  • Shipping services.
  • Website hosting.
  • Security monitoring.
  • Analytics services.

CloudCeram is not responsible for the independent policies or practices of third-party providers.

17. Limitation of Liability

To the maximum extent permitted by law, CloudCeram shall not be liable for:

  • Indirect damages.
  • Consequential losses.
  • Loss of profits.
  • Business interruption.
  • Delayed deliveries caused by carriers.
  • Events beyond our reasonable control.

Our total liability shall not exceed the amount paid for the affected order.

18. Force Majeure

CloudCeram shall not be held responsible for delays or failures caused by:

  • Natural disasters.
  • Severe weather.
  • Government actions.
  • Transportation disruptions.
  • Supply chain interruptions.
  • Labor disputes.
  • Internet or technology failures.

19. Product Use

Customers are responsible for using products safely and according to normal household use.

Improper use, misuse, abuse, or modification of products may void eligibility for returns or claims.

20. Order Fraud Prevention

CloudCeram reserves the right to request additional verification for orders that appear unusual, involve high-risk payment activity, or trigger fraud prevention systems.

Failure to provide requested information may result in order cancellation.

21. Chargebacks and Payment Disputes

Customers are encouraged to contact our customer service team before initiating chargebacks or payment disputes.

We reserve the right to submit order records, tracking information, and communications to payment providers during dispute investigations.

22. Termination of Access

We may suspend or terminate access to the website if a user:

  • Violates these Terms.
  • Engages in fraudulent activity.
  • Harasses employees or service providers.
  • Attempts to damage website operations.

23. Privacy Protection

Collection and use of personal information are governed by our Privacy Policy.

CloudCeram does not sell customer information and only uses personal data as described in our privacy practices.

24. Changes to Terms

CloudCeram reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the updated terms.

25. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United States and applicable state laws.

Any legal disputes arising from the use of this website or our services shall be subject to the appropriate jurisdiction permitted by applicable law.

26. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

27. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between the customer and CloudCeram regarding the use of this website and our services.

28. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CloudCeram

Email: service@cloudceram.com

Phone: +1 (712) 737-4848

Address:
102 Albany Ave NE
Orange City, IA 51041
United States

Business Hours:
Monday – Friday
10:00 AM – 6:00 PM (EST)