Contact information
At CloudCeram, we value every customer and strive to provide timely support before and after your purchase. If you have questions about products, orders, shipping, returns, or any other matter, our customer service team is available to assist you.
Customer Support
Our support team is available during regular business hours to answer inquiries regarding:
- Product information
- Order status
- Shipping updates
- Returns and exchanges
- Payment questions
- General customer service requests
Email Support
Email:
service@cloudceram.com
For the fastest response, please include your order number and a detailed description of your inquiry.
Most emails are answered within 1 business day.
Telephone Support
Phone:
+1 (712) 737-4848
Business Hours:
Monday – Friday
10:00 AM – 6:00 PM (EST)
If we are unable to answer your call immediately, please leave a message or contact us by email.
Mailing Address
CloudCeram
102 Albany Ave NE
Orange City, IA 51041
United States
This address may be used for customer correspondence and business inquiries.
Please contact customer service before returning any merchandise.
Manufacturing Facility
Chaozhou Muyun Ceramics Co., Ltd.
No. 69 Fengfeng Road, Shanbian Village
Fengxi District, Chaozhou
Guangdong, China
Our manufacturing team specializes in ceramic tableware production and product development.
Order Support
For questions regarding an existing order, please provide:
- Order number
- Customer name
- Email address used for the order
- Description of the issue
Providing complete information helps us process your request more efficiently.
Shipping and Return Questions
Questions regarding shipping, delivery, returns, exchanges, or refunds may be directed to:
Email:
service@cloudceram.com
Our customer service team will review your request and provide assistance according to our Shipping Policy and Refund Policy.
Business Inquiries
For wholesale opportunities, product sourcing, partnerships, or other business inquiries, please contact us by email.
Email:
service@cloudceram.com
Response Time
Customer inquiries are generally answered within 1 business day.
Response times may be slightly longer during weekends, holidays, or periods of increased customer activity.
Business Hours
Monday – Friday
10:00 AM – 6:00 PM (EST)
Closed on weekends and major U.S. holidays.
Our Commitment
CloudCeram is committed to providing responsive customer service and maintaining open communication with our customers. We appreciate your trust and look forward to assisting you.