Privacy policy

Last Updated: June 2026

At CloudCeram, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or placing an order.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information
  • Order details
  • Device information and browser data
  • IP address and website usage information

Payment information is processed securely by authorized payment providers and is not stored on our servers.

How We Use Your Information

We use customer information only for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Responding to customer inquiries
  • Preventing fraud and unauthorized transactions
  • Improving our products, services, and website experience
  • Complying with legal obligations

We collect only the information necessary to operate our business and serve our customers.

Data Security and SSL Protection

CloudCeram uses Secure Socket Layer (SSL) encryption technology to protect the transmission of personal information through our website.

SSL encryption helps safeguard sensitive information, including personal details and payment data, during online transactions.

In addition, we maintain reasonable administrative, technical, and physical security measures designed to prevent unauthorized access, disclosure, alteration, or misuse of customer information.

While no internet transmission can be guaranteed to be completely secure, we continuously work to maintain appropriate safeguards for our systems and customer data.

We Do Not Sell Personal Information

CloudCeram does not sell, rent, trade, or share customer personal information with third parties for monetary compensation.

Your personal information will never be sold to advertisers, marketing companies, or unrelated third parties.

Advertising and Marketing Communications

We do not use customer information for advertising purposes without consent.

Customers will only receive promotional emails or marketing communications if they have voluntarily subscribed or provided consent where required by applicable law.

Customers may unsubscribe from marketing communications at any time.

Sharing Information with Service Providers

In order to operate our business, certain information may be shared with trusted service providers, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Fraud prevention services
  • Customer service tools

These providers receive only the information necessary to perform their services and are expected to protect customer information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Remember customer preferences
  • Improve website functionality
  • Analyze website traffic and performance
  • Enhance the shopping experience

Customers may disable cookies through their browser settings, although certain website features may become unavailable.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Customer Rights

Depending on applicable laws, customers may have the right to:

  • Request access to personal information.
  • Request corrections to inaccurate information.
  • Request deletion of certain personal data.
  • Opt out of marketing communications.
  • Request information regarding how personal data is used.

Requests may be submitted using the contact information provided below.

Applicable Law

This Privacy Policy is governed by the laws of the United States and applicable state laws.

Any disputes relating to the collection, use, or protection of personal information shall be interpreted in accordance with applicable U.S. laws and regulations.

Changes to This Privacy Policy

CloudCeram may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website operations.

Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

CloudCeram

Email: service@cloudceram.com

Phone: +1 (712) 737-4848

Address:
102 Albany Ave NE
Orange City, IA 51041
United States

Business Hours:
Monday – Friday
10:00 AM – 6:00 PM (EST)